On March 06, 2003, the Law on Amendments to the Consumer Protection Law” No. 4822 was adopted. With the Law No. 4822 that came into effect on June 2003, the former Consumer Protection Law No. 4077 was also amended. Having been adopted in accordance with the EU harmonization laws, this law is intended to create a community of users who prefer quality products of corporate entities, have their products installed by experts, use their products after reading instruction manuals, maintain their warranty certificates, and refer to these warranty certificates when appropriate.

Definitions-Article 3: This law also puts obligations on vendors and sellers in addition to manufacturers, importers, and suppliers.

Defective Products-Article 4: The duration when a defective product must be notified to the seller is increased from 15 days to 30 days. Consumer is entitled to return a defective product, or replace it with an identical product, or have it repaired, or make claims for death and/or personal injuries caused by product.

Defective Products-Article 4: If the defect of a product purchased is revealed later, then it must be notified to the seller within two years (warranty period). This period is five years for products that are intended for holiday purposes.

Defective Products-Article 4: Manufacturer or producer must affix the statement “defective” on a defective product or its packaging. Defects on the product must be described to consumer in detail, and must also be specified on invoice. It is not required to affix labels on products which are offered for sale at buildings or divisions which are labeled as ‘Closeouts’, “Defective Products”, and etc.

Defective Products-Article 4: Unsafe products may not be sold even with the label ‘defective.’ In order to refrain from such negative situations, invoice or waybill must be signed by writing the sentence “I have received product complete and in sound condition” thereon.

Refraining from Sale-Article 5: Consumer may, at his/her discretion, purchase a product available on display, which does not bear the statement “Sample” or “Not for Sale.”

Distance Contracts-Article 9/A: These types of contracts shall be null and void unless consumer signs it by noting “appropriate” at the bottom (for sales via phone, electronic environment, and etc.)

Price Labels-Article 12: Products or their packaging must contain a label that bears the price inclusive of all taxes, the name or logo of manufacturer, and the properties of product in a legible manner.

Price Labels-Article 12: In case of any difference between label price and price quoted at cash register, then the price favoring the consumer shall apply.

Warranty Certificates-Article 13: Manufacturer and importer firms have to issue "warranty certificates" approved by the ministry for industrial products.

Warranty Certificates-Article 13: Warranty period commences on delivery of the product, and shall be at least two years (one year in the previous law)

Warranty Certificates-Article 13: In case of failure of a product that is in warranty period, the seller has to meet all repair and workmanship costs of the product.

Warranty Certificates-Article 13: In case of failure of a product for the second time or frequently, consumer shall be entitled to ask for replacement of the product, or for a

Warranty Certificates-Article 13: Warranty shall not cover any failures or breakdowns caused by any manner of utilization in breach of Introduction and Utilization Manuals that are delivered to consumers.

Introduction and Utilization Manuals-Article 14: Industrial products manufactured in the country or imported from abroad have to be offered for sale together with Turkish manuals of introduction as well as maintenance and simple repair works, and also with labels containing international symbols and signs whenever appropriate. Introduction and utilization manuals are the sole element that protects products against consumers. This is why Introduction and Utilization Manuals must be delivered to consumers by telling contents thereof.

After Sale Services-Article 15: Manufacturer or importer firms have to maintain a sufficient staff of technical personnel and spare part stocks throughout intended service life of industrial products. Intema fulfills the obligations specified in Articles 13 and 15 through its service network that is available across the country. Our sales force must take this subject into consideration more carefully, and support service works in the best manner. This would improve the reputation of Eczacıbaşı in the eyes of consumers.